Current-state swimlane
Onboarding before ELMO: every hand-off waited on HR to chase it.
From: ELMO HRIS implementationBA artifacts
Practical deliverables that make analysis usable.
14 artefacts from my case studies, from process maps and requirements to tool evaluations and data flows. Each one links to the project it came from.
Diagrams are simplified reconstructions of real project work, with client details anonymised. They are not confidential employer documents. Click any diagram to open it full size.
Process analysis
Visual models that expose steps, ownership, hand-offs and improvement opportunities.
Future-state swimlane
The ELMO workflow I designed, with automated emails, prerequisite checks and reminders.
From: ELMO HRIS implementation
Before and after view
Scattered, duplicated sources replaced by one approved SharePoint site.
From: SharePoint implementation
Migration quality-control process
The two-check register I created so no page went live without SME approval.
From: SharePoint implementationRequirements & delivery
Structured inputs that create shared understanding between business and delivery teams.
Requirements map
Website requirements grouped by the four audiences they serve.
From: Not-for-profit website capstoneUser story
As a person interested in a support dog, I want to check the eligibility criteria before I apply, so that I know whether to submit an application.
Acceptance criteria
- Given I am on the eligibility page, when I read the criteria, then each criterion is listed in plain language.
- Given I meet the criteria, when I select apply, then I am taken to the application form.
- Given I submit a completed application, then it is stored and I see a confirmation.
User story with acceptance criteria
An example in the format I used for every requirement.
From: Not-for-profit website capstone
Requirements-to-delivery pipeline
From discovery to MoSCoW, user stories, Jira Kanban, UAT and handover.
From: Not-for-profit website capstone
Page template specification
The agreed structure every SharePoint procedure page follows.
From: SharePoint implementationSolution evaluation
Evidence for choosing a solution and showing what it changes.
Tool evaluation and shortlist
Six tools narrowed to one recommendation on ease of use, features and cost.
From: Resource and capacity planning
Before and after view
From asking people one by one to a shared view of everyone's capacity.
From: Resource and capacity planningData & reporting
Views of how data moves and how it supports decisions.
Level 2 data flow diagram
How store sales would flow through stock updates and analysis into store-specific plans.
From: National inventory system discovery
Entity relationship diagram
Stores, products, stock levels and sales, and how they relate, for a proposed inventory system.
From: National inventory system discovery
Data flow diagram
How enquiries, donations and site activity flow to the database, payments and analytics.
From: Not-for-profit website capstone
Dashboard wireframe
Booked, potential and free capacity for each person, with sample data.
From: Resource and capacity planning